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Onderwerpen gestart door btimmermann

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btimmermannSprinter
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Promised taxi from NS Assistance was not present

My wife and I were travelling from Antwerp to Schiphol on 6 April on Thalys 9337. I had requested for assistance in the stations for my wife, who has difficulty mounting stairs.I received a call on 5 April informing us that the elevators from the station at Schiphol weren’t working and we were instructed to ride to Amsterdam Centraal and then a taxi would be waiting for us to return us to Schiphol. The Assistance met us at Amsterdam Centraal and they didn’t help my wife much getting off the train. We were told where to meet the taxi. There was no taxi waiting for us. We were told the day before that the taxi would wait just 10 minutes. I am not sure why a person with a mobility issue would get such a time sensitive issue. There was no one available anywhere to ask about the taxi. There was no help by phone or online. 

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