Naar NS.nl

Onderwerpen gestart door roxanafrg

2 Topics

R
roxanafrgOp het juiste spoor
gevraagd in OV-chipkaart

theft and overcharged

Dear NS customer service,th I am writing to file a formal complaint regarding the misuse of my NS card, which was stolen on April 16, 2023. The card has been used by an unauthorized individual to make train travels to Utrecht and Breda without my formal consent. This results in charges for travels that I did not make. I am seeking a resolution in accordance with Dutch law and NS’s own rules as a transportation company.As a customer of NS, I am deeply concerned about the unauthorized use of my NS card. Despite timely reporting of the theft of my NS card, NS has indicated that I may be held liable for the charges incurred by the person who stole my card. I believe this is unfair and contrary to Dutch law and NS’s own rulesI would like to refer to NS’s own rules as stated on your website; https://www.ns.nl/en/customer- service/refunds/refunds-for-loss-or-theft.html. , which state that “if you lose your personal or anonymous OV- chipkaart or if it is stolen, you should report this as soon

1
mrfreeze
1 jaar geleden
R
roxanafrgOp het juiste spoor
geplaatst in OV-chipkaart

stolen card

I am writing to file a formal complaint regarding the misue of my NS card, which was stolen on April 16 ,2023. The card has been used by an unauthorized individual to make train travels to Utrecht and Breda without my formal consent. This results in charges for travels that I did not make. I am seeking a resolution in accordance with Dutch law and NS’s own rules as a transportation company.As a customer of NS, I am deeply concerned about the unauthorized use of my NS card. Despite timely reporting the theft of my NS card, NS has indicated that I may be held liable for the charges incurred by the person who stole my card. I believe this is unfair and contrary to Dutch law and NS’s own rulesI would like to refer to NS’s own rules as stated on your website; https://www.ns.nl/en/customer- service/refunds/refunds-for-loss-or-theft.html. , which state that “if you lose your personal or anonymous OV- chipkaart or if it is stolen, you should report this as soon as possible”. I have complied wi

1
Lorena NS
Moderator
1 jaar geleden
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