Naar NS.nl

Onderwerpen gestart door LG11

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LG11Op het juiste spoor
gevraagd in OV-chipkaart

Invoice: Already payed for items

Hi!I got my invoice and I see that I have to pay for train tickets that I already payed for when I was using them. I also have my bank history where I can see the subtracted money amounts and see that they match the dates and amounts on the invoice. Am I overlooking something? And if not, how can I contact the NS workers about this concern? Secondly, I have to pay a 20EUR fee because I forgot to scan my OV chip card. I understand the reasoning why I have to pay this but at that time I had a subscription that covers all expenses so for me it seems weird that they can see the date when I was using the train and can't match the same date with my subscription that was still active at that time. Can I do anything about this? Thank You very much for any answers!

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