Naar NS.nl

Onderwerpen gestart door rachel_bee

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rachel_beeOp het juiste spoor
gevraagd in OV-fiets

Returned an OV-fiets but NS says I didn't it

Hi Community - I used an OV-fiets in Schiedem for one day, but NS isn't recognizing it as returned. It's one of the new locks that works on an OV-kaart. Has anyone else had this problem?  How did you solve it? NS told me I had to go back to the station (at my own cost), locate the bike and then go to a station in Amsterdam to confirm that the bike is returned.  This really doesn't make sense as a solution. I was hoping someone here may have had the same problem. Thanks, Rachel       

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Daniel
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