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Onderwerpen gestart door F. M.

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F. M.Op het juiste spoor
gevraagd in OV-chipkaart

Problems linking my OV-chipkaart to my NS account

Good morning, let me explain my situation.I do not live in the Netherlands but I am often here for various reasons and I wanted to use the service of NS's OV-Fiets. I purchased my personal OV-chipkaart from this site https://www.public-transport-holland.com/ who shipped it to me in my country.Now when I try to link it to my NS account I get the error message "It is not currently possible to link your OV-chipkaart to your account. Please try again later" while when I try to activate NS's Basis subscription I get as error message "Sorry, the credit check of the organization Focum says that you can't order this season ticket."I can't figure out what's causing it - maybe it's because my OV-chipkaart is linked to the address of the shop I bought the card from and someone had problems with payments previously? Or could it be because I have no credit and have never used my card yet? I already tried to contact NS support via chat but they told me that "it's weird" and to contact phone support

8
Robert B
10 maanden geleden
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