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Onderwerpen gestart door orestis gkoumas

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orestis gkoumasOp het juiste spoor
gevraagd in NS.nl

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Dear Netherlands Train Company,I hope this message finds you well. My name is Orestis Gkoumas, and I am writing to address an issue I encountered with your services. Recently, I received a fine for forgetting to check in on one of your trains. I promptly paid the fine, but I made an oversight by not including my customer number on the bill.As a result, I have received a notice from your company stating that I owe five times the initial fine, and it appears that my payment cannot be located within your system. I would like to rectify this situation and ensure that the payment is properly credited to my account.I kindly request your assistance in resolving this matter promptly and updating my records to reflect the payment I made. Please let me know the necessary steps to rectify this issue and ensure that I am not charged the additional amount.Thank you for your attention to this matter, and I appreciate your assistance in resolving this problem.Sincerely, Orestis GkoumasCustomer number

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Melissa NS
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