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Onderwerpen gestart door Klara Johansson

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Klara JohanssonOp het juiste spoor
gevraagd in Abonnementen

Payment

 Hi,Last week I created a Traject Vrij subscription. Since I have an international bank account I couldn’t do the subscription by myself online and therefore went to a NS service desk. My sister did the same, but she received emails the same day for confirmation and now today received first an emails saying that the IBAN number was incorrect and then another email with a link to an iDEAL payment. When I log into my account at ns.nl and go to My payments - it’s says no invoices. It’s the same for my sister but at least she received emails. So my fear is that the woman at the service desk entered wrong email address, or something else went wrong. Can I somehow change the email address, or make something else so that I can get the payment info?

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