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Hello.

A couple of years ago I was proposed by NS to switch to NS Flex for free. The abonnement would only imply the debiting after travels. Nothing to pay unless a travel took place. No discounts or special fares (this was before it became possible to travel with the bank card).

Now I have seen that since months I have been first debited 2,50€ a month and lately 5,60€ for a “NS Flex Dal Voordeel” abonnement that I have never requested. Could somebody explain how this occurred?

Thank you 

This community is meant as a place where travellers can be helped by other travellers. We are not NS employees, do not have access to customer data and cannot help you with this situation.

You should contact customer service directly to speak to an NS employee about this. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on X (formerly Twitter) or Facebook.

@Tochjo Sure. I was hoping that somebody could tell me that the passage from the simple “NS Flex” to “NS Flex Dal Voordeel” had happened somehow automatically as per contract, or something like that that I had overlooked. Thanks anyway.

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