about the subscription

  • 12 December 2022
  • 1 reactie
  • 41 Bekeken

Hi, I bought my NS card in February 2022, it got lost on august 29. And I blocked my card and ordered a new one. Till I lost my card I din have any issues with the subscription. After I got my new one, the lady I spoke with about the blocking and the new card said there will be no change in the subscription only the card number will be changed. But for October month I pay like 689. And for the next month, I changed my subscription to 362 but I could add my subscription for the. For this month I have to pay nearly 800 euros. I am an international student, so paying so many euros every month is hard. And I wanna know why could not add a subscription from the month of September to November




Beste antwoord door Laura NS 12 December 2022, 13:50

Bekijk origineel

1 reactie

Hi sheena, welcome to our NS Community. I'm sorry that the bills are not very logical right now. I can't really put my finger on it. My advice is to get in touch with customer service to shine a light on this issue.