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The subscription for my son was auto debited from the bank account at around 3:32 AM today. While on his way to school, at the tram station, my son was not able to check-in as the machine was reporting "Insufficient funds"

Additionally, the subscription was not reflecting on his card which is strange since the auto debit was already successful and the amount was debited by NS.

I had to put in a top up for the immediate phase so that he can do the commute to his school. How can this situation be corrected?

Is there a way I can get back the extra top up that I had to do?

  1. What subscription does your son have?
  2. If it's an NS Flex subscription, and it was ordered for an existing chipcard, was the subscription put on the chipcard at a ticket machine?
    This has to be done once and after that, topping up should not be necessary anymore since all charges will be on the monthly invoice.
  3. Whether you can get back the extra costs depends on what happened.

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