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Can't change contract online

  • February 21, 2023
  • 3 reacties
  • 50 Bekeken
A

I want to change from "NS Flex Altijd Voordeel" to "NS Flex Dal Voordeel" but in the website the "BEVESTIGEN" button is not working so I can't do this myself. please help me

Beste antwoord door Stijn NS

Good afternoon Anirban and welcome to the NS Community.

I'm sorry to read you're having issues with your subscripton. However, the NS Community has no access to your customer information and cannot help you with this question. Please contact our Customer Service. You can reach them by phone, chat, Twitter or Facebook.

3 reacties

Stijn NS
  • Stijn NS
  • Oud Moderator
  • Antwoord
  • February 21, 2023

Good afternoon Anirban and welcome to the NS Community.

I'm sorry to read you're having issues with your subscripton. However, the NS Community has no access to your customer information and cannot help you with this question. Please contact our Customer Service. You can reach them by phone, chat, Twitter or Facebook.

MoDe
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  • MoDe
  • Super user
  • February 21, 2023

De zoveelste melding vandaag dat flex niet gewijzigd kan worden. Is het zo moeilijk om toe te geven dat er weer een storing is?

Tot een aantal jaar geleden frequente reiziger. Reizen met de trein is minder leuk geworden
Stijn NS
  • Stijn NS
  • Oud Moderator
  • February 21, 2023

It seems I missed an e-mail from earlier today that there is indeed a disruption in the ability to adjust NS Flex via Mijn NS. My apologies. However, my answer is still valid, as my colleagues are still able to adjust subscription via our internal systems.

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