Hi,
I just cancelled the NS Flex weekend Vrij subscription (on 09.06.2023). However, last month I was billed for this subscription until 28.06.2023. Upon cancelling, do I get a refund of the unused period of subscription? Or can I still use the weekend vrij until 28.06?
Thanks in advance!
Beste antwoord door mrfreeze
Bekijk origineel
+3
Hi Matts,
Your subscription was cancelled immediately and you'll get a refund for the unused period.
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The (credit) invoice after changing your subscription usually follows the night after you changed it.
I changed mine yesterday at 6:08 PM, got a confirmation at 6:21 PM and the invoice arrived at 2:42 AM today.
Because of maintenance work at the webshop until 12 June, your invoice may be delayed. Anyhow, you will get about € 22,55 back (or more if you had 1st class or the 40% discount on weekdays).
+3
This community is meant as a place where travellers can be helped by other travellers. We are not NS employees, do not have access to customer data and cannot end subscriptions.
You should contact customer service directly for this. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on Twitter or Facebook.
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