beantwoord

clarification

  • 13 July 2022
  • 1 reactie
  • 56 Bekeken

Hello,

I am abroad right now and have received emails from you and wanted to answer to those but I cannot find an email to answer to you. I need to discuss details with you and I cannot call right now and your chat function does not work at all! Please give me an email address I can contact you through. You can’t just sent me an email saying you will cancel my subscription but I have no way of talking to you! 
Kind regards, 

Sven 

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Beste antwoord door Thom 13 July 2022, 06:51

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1 reactie

Reputatie 7
Badge +4

There is no email address. Customer Service is the only way, you do need some patience, as they have to answer a lot of questions and there is a lack of employees. With social media it is free, also the waiting.

 Your subscription will only be canceled when your payment is a month overdue, not after the first email. The best way to act is to pay in time, after a month there is no mercy anymore and there will be extra costs as well.

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