Complaint | NS Community

Hello .

On September 5 and 13, I bought two tickets with a 40% discount at the prices of 5/16 and 13.16 euros. But the tickets sent to me by email could not be opened and I could not use them. Also, on September 13 nd at 9:01 am, I checked in from Amsterdam to Maastricht, and despite the fact that I should have been charged free of charge due to having a €107 card, but the amount of €17 was charged. Please respond to my requests. Take care of it . And the mentioned amounts should be returned to me.

Best Regards

Jamil Hassanpour

Bladzijde 1 / 1

Good morning Jamil Hassanpour. The NS Community is mainly a platform where travellers can help each other. The Community cannot help you with specific questions regarding your subscription or a claim for a refund.

Please contact our Customer Service for this. You can reach them by phone, Social Media or chat. Their contact details can be found here.

Reageer

Meld je aan

Met een account kun je zelf topics plaatsen en reageren op berichten.

Welkom

Met een account kun je zelf topics plaatsen en reageren op berichten.

Bestand scannen voor virussen

Dit bestand kan niet worden gedownload