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I could see €-29.26 amount as customer service charge in my OV card on 19th Aug 2023. I want to know more details about this, why the amount is deducted? Kindly update.

Regards,

Kishan C V

Moderator edit: Removal of personal data

It's advised not to post your card number here, as this community is accessible for anyone and you risk fraud by doing this.

Apparently you've enrolled for an NS Flex subscription. As you'll no longer need te credit on your card when travelling with monthly invoices of your travel costs, this is reimbursed (hence the minus sign) to you with "customer service" as description.

I could see €-29.26 amount as customer service charge in my OV card on 19th Aug 2023. I want to know more details about this, why the amount is deducted? Kindly update.

Card details: 3528 0500 5078 1584

Regards,

Kishan C V

????

€-29,26 means nothing is deducted. 

It is deducted from the costs.

I still wonder why NS doesn't use a more clear description for this, like “restitutie OV-chipkaart saldo". 

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