Hi Members,
I have a situation where I bought a subscription “dal voordeel” on 16 aug for continuously and cancel on 30 sep. I had travelled on 29 sep in non peak hours. am I eligible for 40% on the fare or do I need to pay back the discount ? Do I get back part of subscription amount based on pro rata ?
Did you check in during off peak hours? That is compulsory for reduction.
If you cancelled on 30 September, then you still had the subscription on 29 Sept, so you were eligible for 40% discount.
After 1 month, you can cancel or change a subscription on any day you like and you then indeed get back part of the amount on a pro rata basis, on the next invoice.
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