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error for adding children free

  • February 17, 2022
  • 3 reacties
  • 107 Bekeken
S

Hi,

I get this error when I try to add my kids’ ov chip cards to my card. 

 

Beste antwoord door Stijn NS

Good morning sep_a. That is strange. I would recommend to contact our Customer Service. My colleagues can take a look at the situation. You can reach them by phone (030-7515155), via [url=www.twitter.com/NS_online]Twitter[/url] and [url=www.facebook.com/nederlandsespoorwegen]Facebook[/url], or you can start a [url=www.ns.nl/en/customer_service/contact]chat conversation[/url] (optin 'Chat with NS'). Do note that it is extremely busy today due to the storm, so it's probably wise to contact them later this weekend or next week.

3 reacties

Robert B
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  • Robert B
  • February 17, 2022

Welcome to the NS Community!

Seems like you are trying to order Kids Vrij on your own card?

This needs to be a personal card of your child (age 4-11), which you can order separately for € 7,50

See https://www.ns.nl/en/season-tickets/kids-vrij.html for info. Unfortunately the ordering process is in Dutch only.

10 procent van iets is beter dan 100 procent van niets. https://bit.ly/tien_procent
S
  • sep_a
  • Auteur
  • Op het juiste spoor
  • February 17, 2022

They have their own personal cards. when I follow the link, it asks me to login, I log in to my account, then it shows me my personal information. below that it asks the ov card number of my kid. then it goes to the payment page, and gives the error 

Robert B
Stijn NS
  • Stijn NS
  • Oud Moderator
  • Antwoord
  • February 18, 2022

Good morning sep_a. That is strange. I would recommend to contact our Customer Service. My colleagues can take a look at the situation. You can reach them by phone (030-7515155), via [url=www.twitter.com/NS_online]Twitter[/url] and [url=www.facebook.com/nederlandsespoorwegen]Facebook[/url], or you can start a [url=www.ns.nl/en/customer_service/contact]chat conversation[/url] (optin 'Chat with NS'). Do note that it is extremely busy today due to the storm, so it's probably wise to contact them later this weekend or next week.

S
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