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ERROR MV

  • October 13, 2023
  • 2 reacties
  • 62 Bekeken
I

 wanted to buy a bundle for my OV card but when I am trying to do so in part with my card number it says error MV, what can I do? How do I fix it?

2 reacties

Robert B
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  • Robert B
  • October 13, 2023

Welcome to the NS Community!

Try typing the card number manually instead of selecting it from your cards.

If that doesn't work, see https://www.ns.nl/en/mijnns#/persoonsgegevens and make sure your personal data is complete, especially your birthday.

Phone number may be 0100000000 and mobile number may be empty.

10 procent van iets is beter dan 100 procent van niets. https://bit.ly/tien_procent
D
  • danhub
  • Reisleider**
  • October 13, 2023

This error is related to the OV-chipkaart you are using. Maybe caused by travel products loaded onto the card (in the past).

My advice is to use a different card or choose to have a new one sent to you.

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