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Antwoord

How to add an existing subscription to a new ov card

  • January 19, 2024
  • 1 reactie
  • 305 Bekeken

Hello, the old card was broken and no longer worked, so I got a new card. The number on this new card is different from the old one. 
I had a product that I was subscribing to from a broken card and would like to apply it to a newly received card. What should I do? 

Beste antwoord door Robert B

Welcome to the NS Community,

You should have replaced the card with your subscriptions included (for € 11,00) but contact NS Customer Service (phone, chat, social media) for help. Mention that your old card is broken (and blocked).

1 reactie

Robert B
Forum|alt.badge.img+4
  • Antwoord
  • January 19, 2024

Welcome to the NS Community,

You should have replaced the card with your subscriptions included (for € 11,00) but contact NS Customer Service (phone, chat, social media) for help. Mention that your old card is broken (and blocked).