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How to add an existing subscription to a new ov card

  • 19 January 2024
  • 1 reactie
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  • Op het juiste spoor
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Hello, the old card was broken and no longer worked, so I got a new card. The number on this new card is different from the old one. 
I had a product that I was subscribing to from a broken card and would like to apply it to a newly received card. What should I do? 

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Beste antwoord door Robert B 19 January 2024, 19:51

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Welcome to the NS Community,

You should have replaced the card with your subscriptions included (for € 11,00) but contact NS Customer Service (phone, chat, social media) for help. Mention that your old card is broken (and blocked).

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