How to cancel your subscription from abroad

  • 2 September 2015
  • 262 reacties
  • 32962 Bekeken

*Last updated: October 5, 2021*

A regular cancellation of an NS subscription needs to be completed at a ticket machine. When you live abroad, an alternative option is available.

Cancel your OV-chipcard
1. Register here. This registration is in Dutch. Fill in a username, your mail address and a password.
2. Report your card as lost or stolen here. Do not ask for a replacement of the card.

Cancel your subscription
2-3 days after cancellation of the card, please contact NS Customer service via Social Media (Facebook/Twitter), Live Chat or by phone (0031 30 75 15 250). Our Customer Service will then be able to completely cancel NS Flex for you.

Keep in mind that if you received a reminder of payment, you do need to pay the subscription fee. After cancellation, a refund of the remaining months will be transferred.

Extra information
- Lost your card? Please contact OV-chipcard through this page.

262 reacties


I did contact phone client service about the problem with the machine. They told me, "Sorry, then it is not possible, you better cancel your card". So really canceling the card was the best idea of the client service. I was surprised, but followed the instructions.

I don't have the paper contract anymore, I still have the card number though. Hope that number will do as well.

Thank you for quick reaction,
I removed the card number.

Your contract was cancelled on October 22. On that same date my colleague indeed told you that you need to cancel the card. No call was received after that date.

The current cancelation will expire on November 16. After this date I can cancel the subscription again for you, without the necessity of deactivation. Could you post another comment on this date?

The second call was also on the 22nd, a couple of hours later, from the airport. But it doesn't matter now I gues.
It would be indeed great if you could cancel the subscription for me. I will post on the 16th.

Thank you again!
I've reported the lost of my OV card, do I still need to cancel my subscription by giving a phone call to NS customer service or Twitter? (I dont have Twitter though....)

Could you help me cancel the subscription? My card detail is listed followed:
OV-chipkaart: PRIVATE

@Daniel: you are welcome!
@Naokizen: be careful with what you put on a public forum. I have removed the card number. Did you cancel the card today? I cannot see the cancelation of the card. Please wait a few more days and contact me again through a private message by clicking on my name and 'Stuur bericht'.
Hi Sivan,

I am writting again, as you asked, about the subscribtion on my account. Please remove it, if possible.
Would you need the card number again?

Thank you,
Yes, could you send it per private message? Just click on my name and 'Stuur bericht'.
Daniel, your subscription has been cancelled per October, 2015. No further actions will be needed.
Great! Thank you 😃
Hi Sivan,

I already sent the message on OV chipkaart website about my losing OV-Card and I don't want to get a new one, I want to cancel it. I did see them accepted my request on the website and terminated it . But now NS sent a mail and ask me to pay 50 euro before 24 Nov. I already came back to my country. The service just never pick up the phone and I don't have a twitter. Can you help me to solve this problem?

Thank you so much.
Yiwen, after canceling the card you also need to cancel the subscription, by contacting NS.

Could you give me the reference number of the contract?
Good morning,

I tried to follow the instructions you gave to cancel the subscription. However, I didn't add a car while I was living in the Netherlands and now I cannot. It says: The combination of date of birth and postal code is unknown.

Is there any other possibility to cancel the card?

You can contact them per Twitter (@OVchipkaart) or per form ( or
Hello Sivan,

I already did step 1, but in step 2 when i am reporting my card lost or stolen i have to fill in my date of birth and postal code. I don't have any more a postal code from the nethelards and in my home country we do not have or use that. What should I put there? It says all the time The combination of date of birth and postal code is unknown. Please try again.

Please help me, I need to cancel my card and terminate my subscription as soon as possible

Thanks in advance
I understand, but this means your information is registrered differently at Customer Service OV-chipcard. We do not have access to this information. That is why I offer you to contact them differently.
I have been trying to cancel-terminate-and remove this card nothing is possible. I contact the NS people by twitter not much help they just send me to this forum. I tried to cancel the card they ask my for a dutch bank account which I do not have because I left NL 6 months ago and since then I have been trying to cancel without any success. Now they keep sending me email and notifications to my personal email and I did not know the suscription was automatically because all their email were in my junk file.What can I do to remove this card??? I am trying to send a message but they need many things from NL that I do not have any longer like my phone number.
Lorena, we cannot do this for you. As mentioned a few comments earlier, you can also contact them per Twitter (@OVchipkaart) or per form ( or
Hi! I just received an email from NS telling me that my ov-chipkaart will be renewed for next year and the 50euros will be collected from my account on December 3rd. As I understood from your previous replies to other comments, NS sends a warning mail several weeks before the renewal. However I NEVER received such and email and had no idea that the renewal is automatic. I am also abroad, so what can I do at this point?
Marianna, the information given in this topic applies to your situation as well. Please follow the steps mentioned in the first comment.
Marianna, the information given in this topic applies to your situation as well. Please follow the steps mentioned in the first comment.
Thank you for your fast response!
Hi, I am in the same situation as many other people here. I have sent my card to a friend in the Netherlands so he can terminate the subscription (hopefully next week) that was automatically renewed (without my knowledge) at the end of September. However, I would like to know if I still have to pay the 90€ asked for by Syncasso? Syncasso is asking that I pay before December 3rd.
Thank you!
That depends on which information you were given. Could you give me the reference number of the subscription?
Thank you for your answer.
I think it is: 9815574.
You called us 26.11.2015 (yesterday) and my colleague explained to you that you need to cancel the card and contact us again after 5 days. This means you still need to pay the amount of € 90.00 to Syncasso. After cancelation, a refund of the remaining months will be transferred to you.

Apparantly you sent the card to a friend, so I therefore terminated the subscription for you. Please ask your friend to deactivate the product within two weeks.
Thank you for your answer.
My friend will deactivate the product next week (it is possible to do so at a ticket machine, right?).
How should I proceed to get the refund after cancelation?