Hi,
I have ordered ‘kids vrij’ subscription and a new ov-chipkaart for my kid.
After a week I received the new ov-chipkaart .
I linked the ov-chipkaart to my account. I only see ‘NS Flex Basis’ but not ‘kids vrij’ subscription for this ov-chipkaart. Why?
And after getting kids vrij subscription, how do we use it. Is it like regular check-in check-out or a different process for travel?
It seemed that you have ordered a chipcard with flex basis. Kidsvrij can only ordered on a chipkaart with ‘reizen op saldo’ after delevering from the chipcard.
You have to contact the customerservice by Phone, chat, X or Facebook.
FYI, Twitter is X
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