I made a mistake | NS Community

I made a mistake

  • 5 October 2023
  • 1 reactie
  • 21 Bekeken

Good day,

 I just signed up for my first subscription. I intended to apply for a 2.5€ day subscription during the discount, but it seems I applied for a 2.2€ weekend subscription. Can I change it now? Sorry for the inconvenience.

Kind regards, Ayako

1 reactie

Badge +3

You should contact customer service directly to speak to an NS employee about this. I think he will change the subscription for you, since you'd like a more expensive one, but I can't guarantee this.

Contacting customer service directly can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on X (formerly Twitter) or Facebook.