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Invoice of ns flex which is not used anymore

  • February 2, 2023
  • 3 reacties
  • 76 Bekeken
N

Hello,

I was an exchange student in the Netherlands from October to December 1st. I had a subscription when I was there for Ns Flex trains.Before 1st of december I have sent a mail which says that I don’t need that montly subscription anymore due to moving from the Netherlands. However, several times I have received me invoices after 1st of december.I didn’t even use that card for trains as I have already left the Netherlands.But still NS tell me or send me emails that I have to pay invoices several times.Before leaving the Netherlands,I have stopped my subscription by email and NS Page.I won’t pay anything for no use that yellow card.Could you please help me and stop my subscription again?

Beste antwoord door Tamzin

Contact customer service. You can reach them by twitter, chat, facebook or phone.

See https://www.ns.nl/en/customer-service under contact options at the bottom.

3 reacties

T
  • Tamzin
  • Koploper****
  • February 2, 2023

You cannot stop your subscription by only sending an email. You also have to remove your subscription from your card at a ticket machine.

N
  • N.sari
  • Auteur
  • Op het juiste spoor
  • February 2, 2023

Thank you.But I didn’t know that before I leave.So what should I do now?

 

T
  • Tamzin
  • Koploper****
  • Antwoord
  • February 2, 2023

Contact customer service. You can reach them by twitter, chat, facebook or phone.

See https://www.ns.nl/en/customer-service under contact options at the bottom.

Tochjo
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