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On the 10th of December this month i paid 300 for travel for November. Today I just received 311 from NS for no clear reason 

Good afternoon Chloejmcintyreee and welcome to the NS Community.

That is indeed strange, but if you received a refund, you should also be able to find an invoice related to it. If not, I can best recommend to contact our Customer Service. You can find their contact information here.


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