Welcome to the NS Community!

Don’t worry, the payment will take place soon (probably on Monday). If you had insufficient funds, you will get an e-mail reminder with instructions.

What you see in the online cost counter (Mijn NS website or NS app) is known to be incorrect.

Good Afternoon 
I have missed my monthly payment last month scheduled 19-04-2024 and was wondering if I could pay it now instead of paying double next month. I have not yet received an invoice for this month but it does state that May I will have to pay double the normal amount. I tried to make a payment without the debit order but without success, please advise me on how to proceed. 

Kind regards,

Hester 

Welcome to our NS Community, Esca. If you've missed a payment we will send you various reminders with information on how to proceed. Did you get these? Otherwise I would advise you to get in touch with Customer Service.

No I haven’t received anything yet and that is why I’m worrying about it, because in the meantime I don’t know if my ov card will work? 

Maybe we don't have the correct details to reach you. Please do get in touch with customer service.