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  • 16 October 2022
  • 1 reactie
  • 34 Bekeken
F

Dear Madam/Sir,

I was wondering why 98,09 deducted from my account on 14th October with this service number:450007829112 

I appreciate your help and I am looking forward to hearing from you.

Best regards,

Fahimeh Saremi

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1 reactie

Tochjo
Badge +3

You can find detailed invoices in Mijn NS (the website, not the app; go to Betaaloverzicht/My payments). There you can see exactly why you were charged this amount.

If you feel that you are being charged too much, or if you can't find the detailed invoices, then you should contact customer service directly. Usually, this is most easily done by phone, as they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on Twitter or Facebook. Note that it can take a few days to receive a reply if you contact them online.

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