No check in due to inactive gates at Amsterdam RAI station

Question

Today 01-08-2022 at Amsterdam RAI train station, all the gates for check-in were inactive with the X sign on them so I could not check in.

Train officers checked me in while I was on the train, but after some hours I received an e-mail with title “Reis met correctietarief” declaring I have to pay 50 euros as a fine with my next Invoice.

Could you please help me in order to cancel this fine ? I have been paying my subscription for 4 years now, this is the 1st time something like that has happened to me.

Best Regards

Tochjo · Accepted Answer

Train staff cannot check you in. They register that you have been travelling without being checked in, which results in a correction fee being added to your invoice.

To have this corrected, you should contact customer service directly and explain the situation to them. Usually, this is most easily done by phone, as they are available 24/7 at 030-751 51 55. You may also try to contact them by chat (click the link Chat with NS on this page) or by sending a message on Twitter or Facebook.

Momo · Answer

Earlier today I saw a tweet about this, according to this tweet the GVB gates at RAI station also did not work.https://twitter.com/LifeAsEmiel/status/1554121947927420929

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