NS Flex Dal Voordeel and ns app

I have subscribed to NS Flex Dal Voordeel and have received acknowledgement

I would like to purchase tickets through my ns app as I have misplaced my card

Is this possible

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Hello Greg Roberts, welcome at our community,

You can't purchase tickets via our app with the discount. If you would like to use your subscription then you need to travel with your OV-chipcard.

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