I still haven't received the invoice of July for paying my subscription costs is it normal? The subscription started on 30 June so now i should pay what I've spent in July why i still haven't received the invoice? How does it work?
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Hi Alessandra1800! Welcome to our Community.
What a shame you haven't received your invoice yet. Sometimes when there's a weekend in the way, it might take a couple of days longer for your invoice to be generated.
Of course you can always contact our Customer Service to see if everything is going the way it should.
It will come-there is not really any shame for that-it will take a few more days.
You can always look on mijnNS-via site, not app, what the amount due is on that moment (well, as far as trips have been recorded and received-even that may take some days for bustram)
Ok it arrived few minutes ago
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