NS invoice missed payment

Question

Hi,

I missed the August month payment due to incorrect bank details(old bank account). Unfortunately i got the mail yesterday that my account has been sent to debt collection agency. I tried to call the agency but they haven’t received my account details yet. I already transferred the remaining debt amount to NS bank account. Can I stop this transfer to debt collection agency some how? It was a genuine mistake and i really don’t want my name to be involved with any debt collection agency. Please guide me on this.

Lorena NS · Accepted Answer

Hinamrataand welcome on the NS Community!Unfortunately, this is an automatic process. But if you already paid the invoice and the collection agency does not have your information yet, there is a (small) change that it will be settled before your details will be sent to the collection agency. You can contact our customer service after one week so they can check the status of this payment.

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