To whom it may concern,
I had a payment to do and I did it, but it looks like I got an email that says I didn’t. After reviewing the payment I realised I didn’t specify in the payment what was it for, however my name and account are named in the payment.Can u check for me please? Sorry for the inconvenience an thank you for your time!
This community is meant as a place where travellers can be helped by other travellers. We are not NS employees, do not have access to customer data and cannot help you with this situation.
You should contact customer service directly to speak to an NS employee about this. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on X (formerly Twitter) or Facebook.
In general NS should refund any payment they receive but can't recognize so while you should indeed contact them, I expect you'll have your money back soon and then still have to pay your invoice.
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