Good afternoon Moonjeong Kim, welcome to the NS Community!

I would like to ask you to contact our customer service via phone, chat, Facebook or X. We cannot help you with your question through this forum.

The (direct debit/incasso) date mentioned on the invoice itself is approximate.

Because of the Easter weekend, it will probably happen tomorrow or later this week.

If a direct debit fails for whatever reason, you will receive a reminder by e-mail. Just wait a few days.