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Payment delay

  • 1 April 2024
  • 2 reacties
  • 41 Bekeken

Hello.
I have a question about my payment.
I got a invoice for payment in March but The money didn't go out on that day.

can you please check this problem?

2 reacties

Melissa NS
Rank

Good afternoon Moonjeong Kim, welcome to the NS Community!

I would like to ask you to contact our customer service via phone, chat, Facebook or X. We cannot help you with your question through this forum.

Robert B
Badge +3

The (direct debit/incasso) date mentioned on the invoice itself is approximate.

Because of the Easter weekend, it will probably happen tomorrow or later this week.

If a direct debit fails for whatever reason, you will receive a reminder by e-mail. Just wait a few days.

Alles hier post ik op persoonlijke titel, ben geen NS medewerker. Let op, er kan een trein komen!

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