to whom it may concern,
I have recieved an email that my card ahs been terminated due to delayed payment. As I am not in Netherlands I have not used it since end of janaury but
I have been charged for it. anyway I paid 3.54 euro as it was mentioned in email but in my NS account showes that I have to pay 5 Euro and there is not any payment option.
I would be appriciated if you help me in this regard.
best regards,
Shiva Hassanpour
This community is meant as a place where travellers can be helped by other travellers. We are not NS employees, do not have access to customer data and cannot help you with this situation.
You should contact customer service directly to speak to an NS employee about this. Since you are abroad, this is probably most easily done by chat (click the link Chat with NS on this page) or by sending a message on X (formerly Twitter) or Facebook.
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