payment late

  • 25 August 2023
  • 2 reacties
  • 52 Bekeken

Hello, I had a late payment on my subscription with NS when I contacted the customer service, they told me that I had 8 more days before it was sent to a collection agency, today I made the payment and I received an email that they canceled my subscription and it will be sent to a collection agency is it possible that we can return the money you send? since they are 202 euros and I am very worried


Beste antwoord door Lorena NS 26 August 2023, 11:51

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Hi A.K Bracho!

I am sorry to read that your contract got cancelled. When your contract got cancelled during the month you paid, you will get a refund for the contract costs. Please contact our customer service so they can check your payment and this refund.

thank you very much yes I spoke with the customer service but they told me that I have to wait for the Money to appear in the system that maybe on Monday