This community is meant as a place where travellers can be helped by other travellers. We are not NS employees, do not have access to customer data and cannot help you with this situation, unfortunately.

You should contact customer service directly to speak to an NS employee about this. This can be done by phone; they are available 24/7 at 030-751 51 55 or by chat, but you could also send a message on X (formerly Twitter) or Facebook. It might be easier to use X/Twitter or Facebook, since you can send a copy of your payment details and don’t have to wait for an instant reply. NS doesn't communicate via email.

Goed morning,

I am kurniati wahyuning

i have paid 151,50 for my abonnement traject vrij voor november month and that was settled on 5 December 2024. Why do i get another factuur voor €116,72 on this coming 9 december? I am not gonna pay twice for the month of November just because i swap to ns flex dal vordeel 

Season tickets are always paid in advance. The payment on 5 December can therefore not have been for the Traject Vrij season ticket for November. Instead, it will have been the payment for Traject Vrij for December. Since you changed your season ticket from Traject Vrij to Dal Voordeel, you have paid too much for your season ticket. The difference will be paid out to you.

Because of that, I believe the amount on 9 December is not an amount you have to pay, but rather an amount that NS will pay to you. The detailed invoices should clarify this, as they always show exactly for what season ticket and what period you’re being charged.