Hello, 

The title explains the issue itself but here I will provide more details. 

I recently received my OV personal card and purchased  “NS Flex Dal Voordeel “ subscription and even received an email for it and also the amount was deducted from my bank account as well. 

Later today I went to an OV-Kart machine to load the product but it says there are no products for the card. I thought it’s probably too soon for it to load it then I check on the NS site to see  products to be loaded and there is the same message “There are no products waiting to be downloaded for this card” and when I check my products this is the message “You do not have any products”. 

I am unsure if I did something wrong and how to proceed. Thank you in advance for your help.