Hi This is my first time to use off-peak 40% discount. I have NS Flex Dal Voordeel.
As I know, 9am-4pm is off-peak hour.
I took train twice today, and I did check-in within 9am-4pm on Friday as below.
But the travel history says that it is regular time, and they didn’t give me any 40% discount.
Is this right? In this case, isn’t the time off-peak hours?
Do you think there was errors?
(writer of this question.)
for your information, my subscription started 2 days ago.
Hi rowa_,
You probably did not pick up the subscription at a ticket machine. It says you're still travelling with balance (Reizen op Saldo). If this is your first Flex-subscription you need to activate it at a ticket machine. You should have received an e-mail with this information.
Like Mr Freeze says, check the email and the ticket machine.
But also call customer service and explain the situation and ask for a refund. If you don't try it will always be a no.
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