beantwoord

Question about off-peak hour.

  • 25 August 2023
  • 3 reacties
  • 109 Bekeken

  • Op het juiste spoor
  • 1 reactie

Hi This is my first time to use off-peak 40% discount. I have NS Flex Dal Voordeel.

As I know, 9am-4pm is off-peak hour.

I took train twice today, and I did check-in within 9am-4pm on Friday as below.

But the travel history says that it is regular time, and they didn’t give me any 40% discount.

Is this right? In this case, isn’t the time off-peak hours?

Do you think there was errors?

 

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Beste antwoord door mrfreeze 25 August 2023, 23:56

Bekijk origineel

3 reacties

(writer of this question.)

for your information, my subscription started 2 days ago.

 

Reputatie 7
Badge +3

Hi rowa_,

You probably did not pick up the subscription at a ticket machine. It says you're still travelling with balance (Reizen op Saldo). If this is your first Flex-subscription you need to activate it at a ticket machine. You should have received an e-mail with this information.

Reputatie 4

Like Mr Freeze says, check the email and the ticket machine. 

But also call customer service and explain the situation and ask for a refund. If you don't try it will always be a no. 

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