Hello,
I received a bill for 132.32 euros for the month. I payed for a card that gives free travel on weekends, and a 40% discount on travel outside peak hours on weekdays. The bill statement says that I paid full price even for travel outside peak hours. Why was the 40% discount not taken into account? Please review the report.
Kind regards,
Valerija
This community is for travelers to help each other. We cannot view your personal data. Contact customer support through phone, the chat at ns.nl, social media or (non electronic) mail.
Welkom to our NS Community VaBa. What is the price of the season ticket itself on your invoice? If it's €34.95 that would indicate you don't have the extra option of 40% discount in the off peak hours.
Do have a look at your bill. I a lot of cases something went wrong with checking in and out - with a fine of 20 euro’s. You need tot check in during off-peak hours before you are eligible for a discount.
Heb je al een account? Inloggen
Nog geen account? Maak een account aan
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
