I have overpaid an NS bill that I received. This is a serious mistake that I have made and I really need to be refunded the amount that I accidentally overpaid.
My bill was for 160 euros and I have accidentally paid 600 euros. The payment reference is 420012164222. Please I need to be refunded 440 euros asap.
Kind regards,
Sarah Culligan
This community is meant as a place where travellers can be helped by other travellers. We are not NS employees, do not have access to customer data and cannot help you with this situation.
You should contact customer service directly to speak to an NS employee. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on X (formerly Twitter) or Facebook.
Heb je al een account? Inloggen
Nog geen account? Maak een account aan
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
