Refund for wrong invoice

  • 13 April 2023
  • 2 reacties
  • 62 Bekeken

I am travelling with a NS Flex Traject Vrij:Traject Vrij Amsterdam Sloterdijk - Haarlem Spaarnwoude. I was charged for that same journey last month on top of my subscription. Can I get a refund on the 35,05 extra that was charged. If not, then what is the point of the traject vrij if I still have to pay for the same journey??


Beste antwoord door Lorena NS 13 April 2023, 11:44

Bekijk origineel

2 reacties

Did you install Flex on your card?

Reputatie 6
Badge +2

Hi adrijesi and welcome to the NS Community! 

You shouldn't be charged for a journey which is in your route. Please contact our customer service so they can check this for you and maybe refund this.