Regards, I took a weekend subscription last Saturday (3-09-2022) because I was planning to go on weekend trips, but for personal reasons, that won't be possible anymore. I read about the right of withdrawal before accepting the conditions, so I have been trying to connect with an agent through the ns chat. Once they ask: "Can you send me the following information: initials, last name, zip code, house number, date of birth, OV-chipcard number, and email address?", I send the information, and then no answer, for hours!
I am worried because this is supposed to be done during the 14-days after signing the contract. But how can I use my right of withdrawal if nobody in the customer service replies? I remember using the chat before to ask questions months ago; back then, it worked fine. So why I don't get a reply in this case? Can someone tell me how to reach customer service (keeping in mind that I don't speak Dutch)?