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Did you load the subscription on your card (at a station or supermaket)?

Hey briantrinanda. 

If this was a product ordered on a card you already had, it does need to be picked up as Robert B suggested. If that's not the case and you're also sure you're using it properly on the discounted times, I'd suggest contacting our customer service for more help.

I have my own personal ov chipkart and have paid for the subscription (5.10 euro per month), i forgot the name of the subscription..dal...something, but it's for 40% discount of off-peak season and weekend. I have used it 4 times but i still have to pay for the normal price. Is there anything to do to activate my subscription?