subscription not working

  • 23 September 2022
  • 1 reactie
  • 134 Bekeken

Hi I have paid 5.1euro fo the 40% discount on peak-off hours  subscription but the discounts haven’t been working. I use ns flex and I have been using them on the right time. wonder why 

1 reactie

Hi there Heejeen and welcome to our Community.

One of the most frequent reasons is that NS Flex is not activated properly. I recommend contacting customer service so they can check what's wrong.