• 31 August 2022
  • 1 reactie
  • 26 Bekeken

I have a weekend free subscription and I reserve the last reset in the reset i have to pay for my weekend trips 


Beste antwoord door Stijn NS 31 August 2022, 12:18

Bekijk origineel

1 reactie

Good afternoon Mansour and welcome to the NS Community!

I'm sorry to read that you are getting trips billed even though they should be free based on your subscription. Please contact our Customer Service, my colleagues can then take a look at the situation. You can find all their contact options (phone, Social Media and chat) here.