Travel with a wrong subscription

Question

I had two subscriptions under my account, one is a traject vrij from Utrecht to Den Haag for my workday commute, and the other one is a weekend vrij. Last month I by mistake used my weekend vrij chipcard for commute, and a total sum of ~€500 is generated. I was wondering if I can claim this mistake and only pay for the cost excluding the travelling between Den Haag and Utrecht?

Look forward to your help!

Jerry

Bladzijde 1 / 1

Hi Ruizhi!

Normally, you could request a refund for 3 journeys a year to fill in the form. My advice is to contact our customer service they can check if they can do something about these costs.

Reageer

Lorena NS · Accepted Answer

HiRuizhi!Normally, you could request a refund for 3 journeys a year to fill in the form. My advice is to contact our customer service they can check if they can do something about thesecosts.

Reageer

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