• 2 October 2022
  • 1 reactie
  • 26 Bekeken

Hello Dear Sir/Madam 

I am Thaqif, on 19/9 I forgot to check in and there is fine on that trip, 

Another thing I am participating with the weekend and supposed not account on me at weekend but yesterday I went to zoetermeer Oost and there is money added to the account.


Beste antwoord door Aurora NS 3 October 2022, 09:36

Bekijk origineel

1 reactie

Hi T.A.Mohammed. Welcome to the NS Community!

What a shame you forgot to check in and were fined. 
I'm sorry to say I don't quite understand the second part of your message, but it looks like you were charged for a trip during the weekend when you use our Weekend Vrij subscription.
In both cases I want to refer you to our Customer Service. They can take a look at your account and what is going wrong for you.