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Hi ! I would like to ask a question about a subscription cancellation that I'm not 100% sure of. I am moving at the end of January 2024 and have the weekend free subscription at the moment. I don't want to pay at the end of January as I will have moved by then. Would it be correct to assume that I then need to cancel the subscription after I payed at the end of December to not pay at the end of January? 

Thank you.

Welcome to the NS Community!

Cancelling NS Flex can be done at any moment, via https://www.ns.nl/nsflex/webshop#/online-opzeggen/tijdelijk-stopzetten (in Dutch), in that case you can remove NS Flex from your card at a machine after cancelling, (e.g. before departing from Schiphol Airport).

Alternatively, switch NS Flex to Basic and no costs will incur anymore. When coming back to NL, you can switch it back on.

In both cases, unused days until your monthly Flex invoice date will be reimbursed.

Would it be correct to assume that I then need to cancel the subscription after I payed at the end of December to not pay at the end of January? 

 

No. Cancellations are processed immediately. You need to cancel it (or switch to Flex Basis) after your last journey. If you already paid for a full month, you'll get a refund for the unused period.

I edited my previous reaction. When cancelling NS Flex altogether, it will be switched to Basic instantly.

After that, you have one month to remove it from your card at a machine (which is not necessary because there are no costs anymore).

Just switch to Basic after you don’t need it anymore, subscription costs for unused days in January will be reimbursed.

Yes, but the question was if it was correct to assume she could cancel it after the December-payment. So it wasn't clear cancellations take effect immediately.

Hi all,

So if I understood correctly, if you feel that the flex subscription is not beneficial anymore, you can cancel or change it  it even if the monthly amount was deducted. Then, you will receive a refund for the unused period (date of change of cancellation), is that right?

Hi all,

So if I understood correctly, if you feel that the flex subscription is not beneficial anymore, you can cancel or change it  it even if the monthly amount was deducted. Then, you will receive a refund for the unused period (date of change of cancellation), is that right?

Yes that is right. 

 

Hi all,

So if I understood correctly, if you feel that the flex subscription is not beneficial anymore, you can cancel or change it  it even if the monthly amount was deducted. Then, you will receive a refund for the unused period (date of change of cancellation), is that right?

Yes that is right. 

Assuming the minimum subscription time period has passed (one floating month from start or change).

You pay at least one floating month subscription costs.

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