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I will order a new NS flex , but I can't . They said let me call the company the name is Focum . I don't know why I must call another company ? Who have the same situation, please tell me ! Thank you 

Focum is the company that does a credit check when you apply for a new Flex subscription. When they give a negatieve advice it's mostly because you had a Flex subscription before that was terminated because you didn't pay your monthly bill on time. In that case you are banned for six months before you can apply for a new Flex subscription.

There might be another reason for instance if you defaulted on your monthly payments elsewhere and was registered for that.

Focum can give you more information.

In that case you are banned for six months before you can apply for a new Flex subscription.

This is no longer the case. NS now only bothers potential new customers with the credit check, while known defaulters can immediately order a new subscription as soon as they have paid the outstanding amount.

Rules changed?

Rules changed?

Yes they did.

Another possibility is still that a previous occupant at the address had payment problems, since Focum does not check a person but rather an address.

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